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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathy Palmore

Kathy Palmore

April 9, 2026

5  out of  5
rating by Kathy Palmore
"They were very helpful and knowledgeable about what I needed."
We responded:
"Hello Kathy, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! Hope you visit us again soon!"
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John Rucker

April 9, 2026

5  out of  5
rating by John Rucker
"Amanda was incredibly helpful in getting my insurance transferred/reissued from out of state. Everyone I worked with at this office was very responsive and did a great job!"
We responded:
"Hello John, Thanks so much for taking the time to share your positive experience! We value your feedback and look forward to seeing you again soon! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. Thanks again and we look forward to seeing you again soon."
Profile photo of Nicole Smith

Nicole Smith

March 19, 2026

5  out of  5
rating by Nicole Smith
"I had a great experience working with Kara on setting up my new policies. Lower rates than I had been paying and better coverage!"
We responded:
"Nicole, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! It was a pleasure to serve you."
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Ethan James

March 19, 2026

5  out of  5
rating by Ethan James
"I love this place"
We responded:
"Hello Ethan, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. We look forward to seeing you again soon."
Profile photo of Brandon Griffin

Brandon Griffin

February 26, 2026

5  out of  5
rating by Brandon Griffin
"Highly recommend Katie Farthing State Farm! Katie and her team are happy to help and provide exceptional service. Cannot say enough good things about these fine folks! It’s hard to find businesses these days that don’t treat you as a number or transaction, but that is not the case here; the team here treats you like family. Special thanks to Amanda for always helping me and putting together an insurance package that fits my needs!"
We responded:
"Hey Brandon, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We truly value your review and are confident we can continue to provide excellent service in the future. Sincerely, Katie"
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Jennifer Waddell

February 24, 2026

5  out of  5
rating by Jennifer Waddell
"Very prompt with getting a quote , felt like I was talking to a friend! Excellent customer service, treated me like a person instead of $$$. Would recommend over my previous insurance companies 100%. Was not pushed to purchase any extras than I wanted which is a breath of fresh air, my last ins company didn’t give me the option to say no and continued to push for extras I did not want to pay for. They offer extra but not pushing for you to buy! Thanks again for taking me in!"
We responded:
"Hello Jennifer, Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. We look forward to serving you many more times in the future! Sincerely, Katie & Team"
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Kristi Wise

February 19, 2026

5  out of  5
rating by Kristi Wise
"It’s rare to find a company that truly makes you feel valued and taken care of, but that’s exactly what I’ve experienced. Reliable, trustworthy, and always there when you need them ! I highly recommend Katie Farthing State Farm & team to anyone looking for insurance with exceptional service!"
We responded:
"Kristi, Thanks so much for taking the time to share your positive experience with our office! We're always happy to assist, so don't hesitate to reach out to us if you need anything. Please let us know what we can do for you in the future."
Profile photo of Jason Beauchamp

Jason Beauchamp

February 18, 2026

5  out of  5
rating by Jason Beauchamp
"Great people to deal with"
We responded:
"Jason, thanks for choosing us and leaving such a great review! We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon."
Profile photo of Cassaundra Hubbard

Cassaundra Hubbard

February 6, 2026

5  out of  5
rating by Cassaundra Hubbard
"Quick, friendly, and ready to support whatever you need in whatever phase of your life! Definitely call her and her staff is wonderful!"
We responded:
"Hello Cassaundra, Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. We look forward to providing you with more great experiences in the near future. Please let us know what we can do for you in the future."
Profile photo of Rita Taylor

Rita Taylor

January 29, 2026

5  out of  5
rating by Rita Taylor
"The office was fast at getting my car claim started. My car was in the shop within two days later. I am very pleased with State Farm and Kentucky Ccllision in Richmond Ky. Both businesses were very friendly and fast"
We responded:
"Greetings Rita, Thanks so much for taking the time to share your positive experience! It is truly touching to know you think so highly of us! We're glad you had a great experience and we look forward to continuing to exceed your expectations! It was a pleasure to serve you."
Profile photo of Terry Kernell

Terry Kernell

January 9, 2026

5  out of  5
rating by Terry Kernell
"So easy 😁 We saved SO MUCH $$$ We were able to get a premium policy for a lot less than what we were paying for basic coverage. Thanks Amanda"
We responded:
"Thank you, Terry, for your 5 star review! We are so glad we could help you improve your coverage and your rate! Let us know if there’s anything else we can help with! "
Profile photo of Charles Kernell

Charles Kernell

January 9, 2026

5  out of  5
rating by Charles Kernell
"Switched to State Farm.... good customer service and a good rate..... went to their office in person..... very easy"
We responded:
"Charles thank you for your 5 star review! We are here to help, let us know if there’s anything else we can do for you. "
Profile photo of Deborah Taylor

Deborah Taylor

January 2, 2026

5  out of  5
rating by Deborah Taylor
"Love ❤️ the people very helpful and cheaper rates!!"
We responded:
"Deborah, thank you for your 5 star review! We strive to provide exceptional service, let us know if you need anything else!"
Profile photo of Amanda Arbuthnot

Amanda Arbuthnot

December 18, 2025

5  out of  5
rating by Amanda Arbuthnot
"I’ve had State Farm as my insurance company ever since I started driving. When I got into a wreck with a deer I drove straight to the office and they helped me start my claim right away. They checked in on me frequently and made the entire process so smooth! So grateful for all of them!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of jamie votaw

jamie votaw

December 18, 2025

5  out of  5
rating by jamie votaw
"This group was very easy to work with especially walking me through all the insurance options which can be very overwhelming. They were extremely timely in answering questions and providing updated quotes. Thanks for great service!"
We responded:
"Thank you for reviewing Katie Farthing State Farm! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Kaylee Resor, Realtor

Kaylee Resor, Realtor

December 2, 2025

5  out of  5
rating by Kaylee Resor, Realtor
"Katie and her team are extremely sweet and knowledgeable. Katie is driven to make sure every client is taken care of. I highly recommend working with her and her team!"
We responded:
"Kaylee thank you for taking the time to leave us a review! We are so glad that you’ve found value at Katie Farthing State Farm and hope you’ll reach out if you need anything at all! "
Profile photo of Katlin Wright

Katlin Wright

November 19, 2025

5  out of  5
rating by Katlin Wright
"Anytime I have questions they are always answered and super nice! Hands down best insurance company I have ever had and will ever use again. Customer service is always fast, nice, and all the around a please experience. Plus they have the best rates that I was able to find! If you’re considering new insurance I highly recommend you to give Katie and her crew a call; you won’t regret it!"
We responded:
"Kaitlin, thank you so much for your kind review! We strive for the best customer service. If we can assist with anything don’t hesitate to call! Thank you for choosing Katie Farthing State Farm for your insurance needs!"
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Shelby Madden

November 19, 2025

5  out of  5
rating by Shelby Madden
"Customer service was wonderful! I was able to get my vehicle covered quickly and effortlessly. Thank you, Katie!"
We responded:
"Thank you, Shelby, for your kind words and for choosing Katie Farthing State Farm for your insurance needs! If we can help you with anything further don’t hesitate to reach out!"
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Carl McAllister

November 7, 2025

5  out of  5
rating by Carl McAllister
"I was treated like a valued customer and all questions were answered. I would highly recommend them to everyone."
We responded:
"Thank you Carl! We appreciate your kind words and your trust in Katie Farthing State Farm. If there’s anything else we can do to help you, please reach out!"
Profile photo of Amanda Lynn

Amanda Lynn

November 3, 2025

5  out of  5
rating by Amanda Lynn
"Have been with them for many years, excellent customer service and affordable rates. Amanda C. is always especially helpful when adding a new vehicle or making changes to policy. Great agency, highly recommend!"
We responded:
"Thank you for the wonderful review, Amanda! Our team works hard to provide excellent customer service. Please be sure to reach out if you need anything else!"
Profile photo of Steven Lair

Steven Lair

October 1, 2025

5  out of  5
rating by Steven Lair
"Katie and her team were very supportive and helpful. They made the experience effortless at a stressful time in home buying. Highly recommend"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Marcus Salva

Marcus Salva

September 12, 2025

5  out of  5
rating by Marcus Salva
"I just had another great experience dealing with Amanda Coffey and State Farm in Garrard County. I have never had a bad experience with Amanda or anybody else from State Farm, and this time was no different. Thanks again Amanda for you awesome attitude and for being professional in every way! I would definitely recommend using State Farm for you insurance needs."
We responded:
"Thank you so much for your review, Marcus! I appreciate you letting us know how Amanda provided such helpful and professional service during your experience with our agency. It's fantastic that she was able to address all your questions and provide detailed explanations to assist you in making informed decisions about your automobile insurance. Your recommendation means a lot to us, and we truly appreciate your support! - Katie Farthing, State Farm Insurance Agent, Lancaster, KY"
Profile photo of Sandy Carringer

Sandy Carringer

September 11, 2025

5  out of  5
rating by Sandy Carringer
"Excellent service! Amanda was great to work with on my granddaughter’s first insurance policy on her own! Thanks, Amanda!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Isaac Stevens

Isaac Stevens

September 3, 2025

5  out of  5
rating by Isaac Stevens
"Staff was very informative and helpful with an amazing attitude, and the cost of insurance is low and manageable!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Brandi Gilbert

Brandi Gilbert

September 3, 2025

5  out of  5
rating by Brandi Gilbert
"Katie and all of her staff are so kind and knowledgeable! Amanda has been so patient with me and extremely helpful in getting our auto insurance switched over! I had so many questions because insurance just isn’t my thing. Amanda broke everything down and explained it so well. I couldn’t be more happy with them!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Katie Farthing State Farm. If you ever have any questions or need assistance, we’re here to help!"